Have Questions? We Can Help!
Auto Glass Services
How do I know if I need a repair or replacement?
Leave that up to us, you are in good hands! If you aren’t sure if you need a repair or replacement, stop by your nearest Auto Glass Now location and talk to one of our expert technicians! We are happy to inspect your windshield and give you a quick, and honest opinion for free.
Do you repair side windows and rear windshields?
Yes, we provide repairs and replacements on every type of vehicular glass: rear windshield, door glass, you name it! Contact your local Auto Glass Now shop to inquire about your individual glass needs.
Will a repair be invisible?
Chips and cracks will be inspected, taking into account safety, the location of the damage(s), and if the repair will compromise the structural integrity of the glass. At the impact site, small blemishes and imperfections can be expected and are normal. Our skilled technicians will take care of giving you the best repair possible. If you would like to return your glass to pre-accident condition, replacement may be your best option! Get a quote online or call 1-888-4-FIX-GLASS today.
Can you fix my motorhome / RV glass?
Auto Glass Now provides repairs and replacements on every type of vehicular glass: rear windshield, door glass, you name it! Some locations can even repair RV/Motorhome Glass. Contact your local Auto Glass Now shop to inquire about your individual glass needs.
Do I need an appointment?
Walk-ins are welcome but subject to scheduling conflicts and inventory. Appointments are preferred. Expedite your services by scheduling an appointment online or call, 1-888-4-FIX-GLASS where we can get you on track to getting back on the road!
Do I need new windshield wipers?
It is reccommended to replace wipers every six months. If worn, you may also elect to replace your wiper blades during service. Our experts can recommend the right windshield wiper replacement for your vehicle model, plus install them for you.
Windshield Camera Calibration
What is auto glass calibration?
Advanced Driver Assistance Systems (ADAS) like lane keep assist and collision warning work in part using a camera that is mounted to the windshield. During a windshield replacement, it is a crucial requirement that the camera is calibrated properly and returned to its original factory settings. Otherwise, the ADAS systems will not function properly.
My windshield has a camera, will it work after replacement?
Today's vehicles often incorporate Advanced Driver Assistance Systems (ADAS technologies), such as lane departure warnings, collision sensors, and automatic braking systems, all of which rely on precision alignment of sensors and a camera attached to the windshield. If these systems aren’t properly calibrated following a windshield replacement, it could result in malfunctioning safety features, potentially putting drivers and passengers at risk. Because of the critical role this system plays in safety, it is required that the camera is calibrated to return it to it's factory settings. If not calibrated correctly, these systems will not work properly. Contact your local Auto Glass Now for more details or a price estimate.
How does calibration services impact my service?
Every vehicle is unique, and has it very own requirements and procedures of how to perform a calibration. Due to this, if a calibrations service is required, it could extend the estimated repair time of the vehicle. This is a necessary measure to ensure the service is done correctly and with care. Your safety is number one, and should never be rushed. But rest assured we will get you back on the road as quickly as possible!
My windshield camera needs calibration, what now?
No problem! Calibration services will be completed at your appointment, whether your appointment takes place in-shop or you are using our mobile services. Our certified technicians are fully equipped and use state-of-the-art technology that guarantees accuracy and compliance with factory setting specifications.
Are calibration services included with my new windshield?
No. Calibration services will be an additional cost, and cost will be provided to you during your quoting process.
Mobile Repair
Does Auto Glass Now offer mobile service?
Yes! Auto Glass Now can repair or replace glass with our mobile services. We come to you! Get a quote and schedule online or call 1-888-4-FIX-GLASS today.
Are mobile services an additional cost?
Yes, but oh, the convenience! Mobile services will be an additional $50.00 USD, and if selected will be added to your quote when you schedule your appointment online or call!
Do I need to be present for my mobile service appointment?
Yes! Someone over the age of 18 who is authorized to unlock the vehicle and make payment at the time of service must be present. Your mobile technician will ensure you are satisfied with the work completed, review our warranty with you, and provide any remaining documents.
How does mobile service work?
Schedule an appointment online or call a location near you and we’ll come to you to complete your glass repair or replacement.
Can you replace or repair a windshield with mobile service?
Yes, we can repair and/or replace your windshield with mobile service.
If the weather is bad, can my mobile service appointment still take place?
All mobile work is weather permitting. Replacement cannot be completed in rainy/wet conditions or when such conditions seem imminent. We reserve the right to reschedule the appointment if weather conditions are not favorable. If indoor space is provided, please ensure there is adequate space available to open doors on both sides of the vehicle and approximately three feet of clearance above the vehicle. Contact a location near you for additional details.
Payment
What are your payment options?
We accept all major credit and debit cards, auto insurance, and we even offer a Buy Now, Pay Later Option with ZIP! While cash is gladly accepted when services are performed in-shop, our mobile technicians cannot accept cash as a form of payment for safety reasons. Deductibles are expected to be paid, and will be collected, prior to services beginning, whether they are performed in-shop or through our mobile services. We do not accept partial payments, or personal checks.
How do I Buy Now, Pay Later (ZIP)?
With our Buy Now, Pay Later option with ZIP you can get the service you need without having to worry about the cost. You can pay for your purchase over 4 installments! Once your appointment is scheduled, download the ZIP mobile app, and start the application process. You can apply any time prior to your services taking place! If approved, follow instructions to supply the in-shop customer service representative or mobile technician with your ZIP payment information. If you are unfortunately declined, please be prepared to pay for services using our other accepted forms of payment. Services cannot be completed until payment has been made.
Can I pay out of pocket for my auto glass service?
We accept all major credit and debit cards, auto insurance, and we even offer a Buy Now, Pay Later Option with ZIP! While cash is gladly accepted when services are performed in-shop, our mobile technicians cannot accept cash as a form of payment for safety reasons.
What if I can't pay in full at the time of service?
If paying the full amount at the time of service isn't an option, we also offer a buy now, pay later option with Zip, which allows you to break up the cost into four interest-free installments over six weeks.
Insurance
How will Auto Glass Now assist with my claim?
We’re here to make life simple, so not only will we repair, replace, and calibrate your vehicle in every sense of the way, but we’ll even manage your insurance claim from start to finish.
My insurance provider sent me a check, do you accept this?
No, we do not, please deposit that check! Call Auto Glass Now and schedule your appointment to have the damages taken care of! During your call, let the customer service representative know that you used your insurance but already received your check and will be paying out of pocket. The customer service team will look for the best and most affordable options available for you.
What if my deductible cost is more than the service?
You have options! You can pay out-of-pocket or use our Buy Now, Pay Later program. We strive to make thing hassle-free for our customers.
Do I have to pay my deductible if it's a glass repair?
Some insurance companies may waive the deductible for glass repairs. Auto Glass Now can contact your insurance company and get specific coverage and deductible information for your vehicle.
Does Auto Glass Now work with my insurance provider?
Yes! Auto Glass Now proudly accepts all auto insurance, and we can also assist with managing your claim during the call. Have the following information handy to provide to Auto Glass Now's customer service team: Insurance Company Information, Name, Address, Phone Number, Policy Number and Claim Representatives Contact information (if applicable). If you have already filed a claim, please have your claim number on hand.
Is calibration covered by my insurance?
This will vary based on your insurance coverage. To check if calibration is covered, it is best to validate coverage on your insurance policy or with your insurance provider. Our team can also assist by validating your coverage and managing your claim.
What am I responsible for?
All you are responsible for is the deductible, if any. Often, there’s no deductible at all and you don’t have to pay anything out-of-pocket! So, don’t wait to have your windshield inspected if there’s a crack or chip. We are here to help and to simplify your life!
Does my insurance cover auto glass?
Typically, if you have comprehensive coverage on your auto insurance policy, you'll only need to pay your deductible for the service (if there is any). The deductible amount may vary depending on your insurance provider and policy type. Auto Glass Now will contact your insurance company and help determine your coverage.
Warranty & Price Match
What does the Auto Glass Now warranty cover?
Our warranty covers defects in workmanship/materials for as long as you own your vehicle*. Any related warranty inquiry should be reported immediately to Auto Glass Now upon discovery. Some situations may vary. Your local Auto Glass Now representative can answer any warranty-related questions you may have and confirm official coverage.
*Trucks with sliding back glass is warrantied against defect in the materials used and workmanship, one year from the date of installation.
*Some conditions apply, see details in store.
What should I do if I have an issue after service?
Please contact the original store you had your work completed at. The store’s information can be found at the top or your original invoice. You can also create an account and submit a warranty inquiry online through our self-service portal.
What is your Price Match Guarantee?
Our Price Match Guarantee ensures you get the best price for your auto glass service. We will require proof of a quote/written estimate from a reputable automotive repair business in the United States within fifty (50) miles of the applicable Auto Glass Now location. The price match will be for the identical part/product and/or service. The quote must be obtained within 10 days of the Auto Glass Now quote.
How are warranties handled for chip repairs?
Chip repairs do not make the damage disappear; some small defects may still be visible, and the damage may spread post-repair. If this happens, the cost of the repair will be deducted from a total replacement, should the vehicle be brought back to Auto Glass Now via a warranty inquiry. Replacement of glass as the result of a chip repair is not included in the warranty.
What does the Auto Glass Now warranty exclude?
The warranty excludes damage resulting from vandalism, theft, subsequent accident, negligent conduct, acts of God, rock chips, or any other issues not related to defects in materials and workmanship. The warranty also excludes failure due to not following Auto Glass Now’s Post installation instructions and care and glass or parts supplied by the customer.
What do I need to provide when submitting a warranty claim?
You must provide a copy of the original invoice, and any photos to document damages to the vehicle. Photo identification may be required at the time of the appointment, as the warranty does not transfer with the sale of a vehicle.
Can’t find what you’re looking for?
We are ready to answer any questions you may have and are committed to providing our customers with the best service and experience. Give us a call or feel free to stop by your nearest Auto Glass Now location and talk to one of our expert auto glass technicians for advice.