Windshield Replacement and Repair in Charlotte, NC

Awesome people at the Albemarle store Bonnie is excellent she's very knowledgeable helps you in any way she can it's very polite and a glass technicians are very polite and very fast at what they do I would 100% recommend them to anyone

First experience as a whole from my cracked windshield all the way to the replacement experience. Firstly, the staff immediately attended to my vehicle in a timely fashion. They were very experienced, expedient and professional with the entire process. I’m glad I came here for service. Great customer care and appreciation on both sides. I highly recommend auto glass now to any and everyone. You won’t regret it. I’m very grateful to the staff here. The price is definitely worth it as well. They know what they are doing. Thank you.

I want to take a moment to recognize Bonnie at Auto Glass Now for truly going above and beyond. We recently brought them a truck that needed service, and unfortunately, we initially provided the wrong VIN. This was completely our mistake, and it could have easily caused major delays, confusion, and frustration. However, Bonnie handled the situation with an incredible level of professionalism, patience, and genuine willingness to help. Instead of treating it as an inconvenience or pointing fingers, she immediately stepped in and worked with us to correct the issue. She took the time to understand what happened, helped coordinate everything on their end, and made sure the process continued as smoothly as possible. Her attitude was solution oriented from the very beginning, and it was clear that she genuinely cared about helping us get everything resolved properly. What stood out the most was her communication and sense of ownership. She kept us informed, reassured us throughout the process, and made what could have been a stressful situation feel manageable. In our business, we work with many vendors and service providers, and it’s rare to come across someone who takes that extra step to help, especially when the original mistake wasn’t theirs. Bonnie represents exactly what great customer service should be. She demonstrated professionalism, accountability, and a true commitment to helping her customers. Because of her, our experience with Auto Glass Now was exceptional, and it reinforced our confidence in their team. Thank you, Bonnie, for your outstanding support and for treating us with such respect and urgency. Your effort did not go unnoticed, and we sincerely appreciate everything you did to help us. We look forward to continuing to work with Auto Glass Now in the future because of professionals like you.

Great job communicating and getting my windshield replaced

The best experience i could hope four is $184.00 saving using Auto Glass, by not using the other big name company!